Date Posted:                        June 7, 2021

Position Title:                       Supervisor, Aquatics

Location:                               Tong Louie Family YMCA (Surrey, BC)

Terms:                                   Permanent, Full Time

Hours:                                    35 hours per week

Shift:                                      Shifts will vary, schedule will consist of evenings and weekends

Salary:                                    Under Review plus benefits                             

Start Date:                                ASAP

Reports To:                           Centre Manager, Tong Louie Family YMCA

Situation:

The YMCA of Greater Vancouver is a charity dedicated to strengthening the foundations of community, by nurturing the potential of children, teens & young adults, promoting healthy lifestyles, fostering a sense of social responsibility and delivering lasting personal & social change. We are building a community in which a generation of children and families reach their full potential. Our values guide our decision-making and behavior—we do the right thing, put people first, keep our promises and lead by example. 

For over 130 years, we have been part of the community, a place where people of every age and background find the support they need to grow in spirit, mind and body. One of the Lower Mainland’s leading charities, the YMCA of Greater Vancouver provides services in health & fitness, childcare, camping, employment & community services to over 120,000 participants annually.  

Nature & Scope:  

The Aquatics Supervisor leads the Aquatics staff team with a primary focus on aquatics programming and maintaining a safe aquatic environment. The Aquatics Supervisor also works collaboratively with all YMCA staff and volunteers. The work of the Aquatics Supervisor is advanced in its complexity and involves non-routine challenges. Work is also performed under limited direction according to broad guidelines. The successful candidate will have to problem solve and use their judgment in adapting and applying procedures to address and resolve unusual problem situations. This candidate will also be able to cover/teach Aqua Fit classes and lifeguard the pool when needed.

Major Responsibilities:

• Develops and implements strategies that achieve and sustain program growth for aquatic programming 
• Ensures the provision of a safe aquatic environment through the hiring, supervision and training of lifeguards, instructors, and volunteers 
• Performs service standards and provides leadership through direct service delivery, with a focus on program quality and participant engagement 
• Identifies resource needs and liaises with Recruitment for hiring of new staff. 
• Provides role and program specific orientation and training to new employees and volunteers. 
• Coaches, develops, and supports employees and volunteers to achieve excellence in service delivery. 
• Provides ongoing management of employee and volunteer performance and completes reviews within required process timeframes. 
• Deals with performance issues using the required steps in the discipline process, up to and including termination. 
• Participates in branch/program planning sessions and assists with the development and implementation of program plan and materials, ensuring compliance with Association/legislative requirements. 
• Assists in preparation of program operating budget and ensures program is delivered within budget. 
• Attends staff meetings, planning sessions and training events as required 
• Explores and develops community partnership opportunity with the goal of increasing the breadth of YMCA programs and services 
• Communicates with program participants and/or stakeholders to ensure service delivery standards are being met 
• Promotes philanthropy through the YMCA’s annual Strong Kids Campaign

Requirements:  

• Post‐secondary education in a related field 
• Demonstrated achievement in implementing service standards 
• Minimum 3 years progressive, results oriented, customer service, and aquatics supervisory experience. 
• Current National Lifeguard Service (NLS) pool option 
• Experience as a Lifeguard/Swim instructor
• YMCA Swim Instructor or equivalent 
• YMCA Aquatic Fitness Certificate or equivalent 
• Current Standard First Aid and CPR‐C & AED certificate 
• Access to a vehicle or able to travel within the Lower Mainland and Fraser Valley
• Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable sector Search 
• 3 professional references

Competencies:  

Commitment to Organization and Values:  Demonstrates and promotes a personal understanding of and appreciation for mission, vision, strategic outcomes and values of the YMCA of Greater Vancouver.

Service Orientation:  Deliberately identifies needs and wants of members/participants as priority and creates opportunities to enhance each and every person’s YMCA experience.

Teamwork:  Ability to work effectively with others to achieve optimal collective results.

Communication:  Ability to speak, write, listen, and secure information in a variety of settings

Outcomes Oriented:  Ability to lead, manage, and achieve identified goals.

Application Deadline: June 21, 2021 at 6:00pm

Application Process:

Please click HERE to apply

Thank you for your interest and application.

Due to the high volume of applications received, only short-listed candidates will be contacted.

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